Refund Policy

1. Provider and contact

Noiseforge Technologies ("Noiseforge") is the provider of the Nexus software and the related account, license, download, and support services.

For a refund, cancellation, payment, account, download, activation, or compatibility request, contact [email protected]. Do not send full card numbers, passwords, or sign-in links.

2. Statutory consumer rights

If you are a consumer in Brazil and the purchase is a distance contract, Brazilian Consumer Protection Code Article 49 provides a right to withdraw within seven days from the contract or from receipt of the product or service, as applicable. Amounts paid will be returned as required by law.

This policy does not remove or restrict a statutory right, remedy, guarantee, or refund obligation. Consumers in other jurisdictions retain any mandatory rights that apply to their purchase.

3. Technical and account support

If you have a problem with a purchase, account, download, activation, or compatibility, tell us through the published support address. We will try to resolve technical or account issues when that is appropriate, without delaying a request that is protected by mandatory consumer law.

Include the email used for your Noiseforge account, the product, the approximate purchase date, and the payment provider or transaction reference. We may ask for reasonable information to verify the order and prevent unauthorized refunds.

4. How to request a refund

1. Email [email protected] from the address connected to the purchase, or explain why you are contacting us from another address.
2. State whether the payment was made through Mercado Pago or Stripe and provide the provider reference if available.
3. Say clearly whether you are exercising a statutory withdrawal right or requesting another type of refund, and describe the request briefly.

Email is the published cancellation and refund channel for Nexus purchases. You do not need to send payment-card data to make a request.

5. Response and refund processing

We will confirm receipt of a request and provide a response within the period required by applicable law. For Brazilian e-commerce demands, the applicable rule may require a response within up to five days.

When a refund is approved or legally required, it is sent through the original payment provider and, where possible, to the original payment method. We will coordinate the refund with the provider and confirm the action or provide the available reference. The provider may control the final posting time.

Stripe and Mercado Pago may have their own processing rules, limits, and notices. Those provider rules do not remove Noiseforge's obligations to the customer.

6. Requests outside mandatory rights

Outside mandatory legal rights, we review requests based on the circumstances, including duplicate charges, unauthorized payments, material technical problems, or significant incompatibility that cannot reasonably be resolved. We may ask for information needed to investigate the order.

Nothing in this section limits a consumer's legal withdrawal right, legal guarantee, or other remedy.

7. License access after a refund

A refund and license access are separate records in the system. Once a refund is confirmed or a payment is reversed, the associated Nexus license may be suspended or revoked after reconciliation. Do not continue using a refunded license unless Noiseforge confirms in writing that access remains authorized.

The account system does not promise instant automatic revocation at the exact moment a provider marks a payment refunded. Noiseforge may need to reconcile the payment and take the license action manually. This does not delay the refund itself.

8. Trial and duplicate payments

The seven-day trial does not create a paid order by itself. If you believe you were charged twice or that a payment was made without authorization, contact us immediately with the relevant provider references so that we can investigate and coordinate with the payment provider.